Manage the User Lifecycle for the Internet Economy

Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities

As enterprises enter the digital era, they are finding user & identity management a complex domain. This is especially true for service providers intent on digital transformation.


Amdocs’ User Lifecycle Management platform is the evolution of digital identity, overlaying legacy systems to enable digital access for every user, across core and digital services, while powering lifecycle processes to redefine the digital user experience.

Case study: Digital identity at Liberty Global

Learn how Liberty Global and Amdocs are partnering for their “One Identity” project

Power digital identity across European footprint
“Provides our users with a seamless experience across multiple Liberty Global services and enables user-based privacy management, all while increasing our ability to rapidly bring new services to market.”
Liberty Global
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Power user-driven digital services
“The Digital Experience Engine will allow Vodafone users to seamlessly access all of their services via a Vodafone ID, converging our future roadmap around digital identity.”
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Enable next-generation identity
“We are further empowering our Flow customers by delivering, managing and simplifying a unified and personalized digital experience across all their services.”
Cable & Wireless
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Key enabler in digital services architecture
“Important enabler for us to transform our user-onboarding, user-managed delegation and group management within all customer-facing applications, and will play a critical role in driving multi-channel engagement across all products and services.”
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Analysts' View


idc logo
IDC on Identity Management

Identity management is a strategic imperative for telcos as they transition to become digital service providers (DSPs). Such capability is central to the orchestration of omni-channel interactions – the driving force for creating frictionless, digital-first experiences

TM Forum excellence award logo
TM Forum Outstanding Customer Centricity Award

Awarded for the effort to supercharge Liberty Global’s digital business capabilities. User Lifecycle Management (ULM) enabled the implementation and launch of Liberty Global’s operator-branded Digital ID platform (FlowID) in its Cable & Wireless group

Enabling new business opportunities for the digital service provider
Next Steps
market research
TM Forum report on digital identity

Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities

market insight
Digital identity – central to going digital

An operator can't be truly digital without digital identity. Read our white paper.

Manage the lifecycle of every digital user

Amdocs’ User Lifecycle Management is the leading platform for empowering digital user relationships

Amdocs User Lifecycle Management

Hear from Amdocs Head of Digital Identity, Gemini Waghmare, why digital identity for service providers enables a truly digital service experience across all service offerings and for any user

solution brief
Amdocs Digital Identity: the operator B2B opportunity

Amdocs’ User Lifecycle Management® solution directly addresses many of the B2B management issues that have limited its digital transformation in the era of the internet economy.

market research
Analysys Mason white paper: User privacy in the age of GDPR

Differentiate your customer experience by putting every individual user in control of their own data