Manage the User Lifecycle for the Internet Economy
Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities

As enterprises enter the digital era, they are finding user & identity management a complex domain. This is especially true for service providers intent on digital transformation.

 

Amdocs’ User Lifecycle Management platform is the evolution of digital identity, overlaying legacy systems to enable digital access for every user, across core and digital services, while powering lifecycle processes to redefine the digital user experience.

Case study: Digital identity at Liberty Global

Learn how Liberty Global and Amdocs are partnering for their “One Identity” project

CUSTOMER SUCCESS
Power digital identity across European footprint
“Provides our users with a seamless experience across multiple Liberty Global services and enables user-based privacy management, all while increasing our ability to rapidly bring new services to market.”
Liberty Global
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Power user-driven digital services
“The Digital Experience Engine will allow Vodafone users to seamlessly access all of their services via a Vodafone ID, converging our future roadmap around digital identity.”
Vodafone
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Enable next-generation identity
“We are further empowering our Flow customers by delivering, managing and simplifying a unified and personalized digital experience across all their services.”
Cable & Wireless
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Key enabler in digital services architecture
“Important enabler for us to transform our user-onboarding, user-managed delegation and group management within all customer-facing applications, and will play a critical role in driving multi-channel engagement across all products and services.”
Telia
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CUSTOMER SUCCESS
Power digital identity across European footprint
“Provides our users with a seamless experience across multiple Liberty Global services and enables user-based privacy management, all while increasing our ability to rapidly bring new services to market.”
Liberty Global
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Close
Power user-driven digital services
“The Digital Experience Engine will allow Vodafone users to seamlessly access all of their services via a Vodafone ID, converging our future roadmap around digital identity.”
Vodafone
Continue Reading
Close
Enable next-generation identity
“We are further empowering our Flow customers by delivering, managing and simplifying a unified and personalized digital experience across all their services.”
Cable & Wireless
Continue Reading
Close
Key enabler in digital services architecture
“Important enabler for us to transform our user-onboarding, user-managed delegation and group management within all customer-facing applications, and will play a critical role in driving multi-channel engagement across all products and services.”
Telia
Continue Reading
Close
Analyst's View
TM Forum Outstanding Customer Centricity Award in 2018

Awarded for the effort to supercharge Liberty Global’s digital business capabilities. User Lifecycle Management (ULM) enabled the implementation and launch of Liberty Global’s operator-branded Digital ID platform (FlowID) in its Cable & Wireless group

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Kedar Mohite, Principal Analyst, Media Technology, Ovum

Profile on Vindicia, an Amdocs company

 

“Vindicia's roadmap assists D2C platforms in creating multifaceted, personalized monetization avenues”

Read Brief >>
Enabling new business opportunities for the digital service provider
Digital Identity Platform

De-coupling of the user lifecycle from legacy BSS/OSS user

Premium digital services

SSO and federation to every service, with entitlements and personalization

User-Managed Privacy

Individual dashboards for user management of privacy and consent settings

Enterprise solutions (B2B, MDU)

User management with multi-level hierarchy view, groups & departments
BENEFITS
Empower digital users

Achieve 70%+ digital penetration

Support New Digital Services

New business models like try & buy, freemium and transient use.

Personalize user experiences

Individualize one-to-one interactions and capture user data for future monetization

Faster time to market

Deploy a best-practices library of user management processes. Reduce development time by 70%
LEARN MORE
market research
TM Forum report on digital identity

Service providers are investing in digital identities for individual users to improve the customer experience and support new revenue opportunities

market insight
Digital identity – central to going digital

An operator can't be truly digital without digital identity. Read our white paper.

brochure
Manage the lifecycle of every digital user

Amdocs’ User Lifecycle Management is the leading platform for empowering digital user relationships

video
Amdocs User Lifecycle Management

Hear from Amdocs Head of Digital Identity, Gemini Waghmare, why digital identity for service providers enables a truly digital service experience across all service offerings and for any user

market research
Analysys Mason white paper: User privacy in the age of GDPR

Differentiate your customer experience by putting every individual user in control of their own data

solution brief
Amdocs Digital Identity: the operator B2B opportunity

Amdocs’ User Lifecycle Management® solution directly addresses many of the B2B management issues that have limited its digital transformation in the era of the internet economy.

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