SERVICES & AGILE OPERATIONS
Focus on customers from design to development with a wide area of experience design practices
100% service availability. Automatically resolve 30%+ issues and shorten time to resolve of others
Continuously enhance your applications with 30% faster time to market while reducing operational risks
Improve business assurance, recover up to 40% of lost revenue and keep up with the threat landscape
Increase business agility and flexibility with rapid implementation of new cloud services
Improve data quality by 85%, gain customer insights, and increase data-driven decision making
Automate up to 95% of operational processes and improve customer experience by up to 30%
Using new technologies such as AI and machine learning to help automate your business is just the first step. The journey to deliver truly intelligent operations is an intricate process that spans far beyond specific technology, and into people and processes.
Injecting intelligence and automation into your entire operations has the potential to impact your business well beyond the CIO office, and can accelerate innovation, agility, and efficiency. Proper integration of intelligence in your operations can provide value far beyond the traditional chatbot example, like:
- 360-degree smart monitoring across the business, network, IT & infrastructure to remedy issues before they impact customer satisfaction
- Seamless operations and operational efficiencies made possible only through AI-driven automation
- Increased business agility through continuous, business value focused application enhancements and modernization
- Machine learning-based operational risk services that ensure faster, more accurate prevention, detection, and resolution of security based issues
To smartly upgrade your business, improve the customer experience while generating new business opportunities, and operate leaner and more efficiently, start with the right partner. A partner who can couple the best of breed technology capabilities with a deeper understanding of business processes and needs; based on 35 years of communication and media experience.
Move from manual and multiple-touch operations to zero touch, and address problems before they occur
Modernize and future-proof your entire IT ecosystem by migrating to microservices and DevOps onboarding
Harness data from multiple sources, manage and govern it efficiently, and apply advanced analytics
Protect your business and customers in real time from fraud and cyber security challenges
Ovum analyst Kris Szaniawski discusses the challenges and benefits of bi-modal operations for the service provider.
Overcoming the bi-modal operations challenge.
Ovum discusses service providers' increasing need for speed and agility.
Amdocs Intelligent Operations, part of AmdocsONE, automates Vodafone India’s billing operations to enable a superior customer experience.
Rogers needed an implementation whose impact on the BI landscape, including the upstream and downstream systems, would be minimal
New opportunities bring new risks. See how service providers can grow faster and more safely with minimal risk.
Watch as revenue assurance and fraud management personnel quickly stop revenue leakage and a fraud attempt