IDC's Enterprise Intelligence Services Survey, 2023 indicates that nearly 70% of enterprise intelligence services buyers are considering or actively working on GenAI-based use cases.
Since OpenAI's public release of ChatGPT, GenAI has gripped all industries, including telecommunications, promising to change the way operators' access, consume, and analyze information, with implications for the speed and quality of decision making. However, the most immediate challenge for the market is addressing the time lag between conceptualization and actual productivity — how to successfully transition from a robust focus on formulating road maps to actual deployments within CSPs.
Amdocs' amAIz framework goes beyond the realm of hype, showcasing substantive GenAI capabilities. This framework encompasses an array of use cases and templates, spanning internal operations and customer-facing domains. This initiative underlines a strategic recognition of the significance of GenAI and its importance for the telecommunications industry.