As I approached a red traffic light on my way home the other night, I gently braked to a stop. 15 seconds later, the light turned green and I continued along my way. A few minutes later, the same thing happened. And again, and again, until I got home.
What was happening was as I approach each light, the automated signaling system checked for oncoming traffic and when everything was clear, turned the light green to let my car through. But since this happened repeatedly at each intersection, my journey home was far from smooth. Had the entire system been interconnected, the lights would have been more likely to turn green before I reached each intersection, giving me a potentially stop-free journey home. And how much better would it have been if the system knew where I was going, and then cross-verified that information with surrounding traffic, roadworks and so on?
So too, for CSPs seeking to automate their business to support 5G use case monetization, it’s simply not enough to automate in a siloed, tactical fashion. Like in the “ideal” scenario above, the objective should be a “hyperautomated” state.
So what exactly is hyperautomation? In a nutshell, it can be described as “intent-driven automation.” That is, understanding what business objective you are trying to achieve, letting the systems determine the best path forward, and then automating the entire process.