Blog

Digital

Cloud

eBPA solution sets a precedent for how we’ll work at Vodafone Germany going forward

Our electronic bill presentment & analytics (eBPA) digital invoice solution is LIVE.

Author Image

Ben Griffiths, Customer Centricity team

Amdocs

07 Dec 2022

eBPA solution sets a precedent for how we’ll work at Vodafone Germany going forward

Layout canvas

Two years of call history data for the entire VF Germany mobile customer base (over 7m customers) is migrated and actively used every day.

Legacy system decommission has been made possible.

After 10 weeks in production without a defect, this has been a great success...but that’s not the whole story.

A forerunner

  • Our approach provides a template for how we’ll all operate in the future at VF Germany
  • We’ve established DevOps practices, automated testing and an approach for deploying via the CI/CD pipeline into a Cloud Framework environment

Cost savings for Vodafone

  • eBPA utilises cloud infrastructure – this provides autoscaling, meaning Vodafone will only pay for the infra capacity they require
  • …plus the decommissioning of the legacy system, made possible by eBPA, can provide further hosting and maintenance savings

Enabling an improved customer experience

  • eBPA enables Vodafone to develop an improved app and web experience for mobile customers when interacting with their digital invoice

What’s delivered?

  • eBPA (Britebill) - replacing end of life legacy digital invoice system
  • Cloud infrastructure - provides autoscaling capability
  • More than 7m mobile customers migrated

How do we benefit?

  • Provides a template for how we will operate in the future
  • Establishes DevOps practices and how we will deploy via the CI/CD pipeline going forwards
  • Large infrastructure cost savings
  • A potential for further hosting & maintenance savings via decommissioning of legacy systems

What does this mean for the customer?

  • Enables Vodafone Germany to develop an improved experience for mobile customers
WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

Apologies, our website does not support this browser