Amdocs helps telecommunications provider stand out with a warm welcome to new subscribers
Discover how personalized video from Amdocs can help CSPs differentiate right out of the starting gate with fun, attention-grabbing communication that builds satisfaction, drives loyalty, and cuts churn.
You never get a second chance to make a great first impression on a customer. Are your communications getting noticed?
Onboarding speed bumps are a common hassle. New customers are confused about which plan they’ve signed up for, don’t understand their bill, or clog service channels with complaints and cancellations. What if you could usher each customer in the door personally with a warm welcome and a friendly smile? Now you can.
This European telco was experiencing retention challenges in a crowded market with loyalty at an all-time low. Pain points included:
- Frequent billing calls and complaints from new customers
- Low loyalty and NPS, leaving the telco vulnerable to competition
- Lack of clear communication channels and low customer receptivity
Personalized video for onboarding shows customers your friendliest face. It can set a tone for the relationship, raise awareness, and answer questions customers didn’t know they had.
In this case study, you’ll find out how Amdocs can help you greet new customers with personalized video messages that start you off on exactly the right foot:
- Get noticed with use of customer’s name and personal details
- Cut call center time and labor by answering questions proactively
- Drive increased use of self-service and other automated interactions
- Reduce churn, increase loyalty and NPS
- Get customers excited to open your messages, increasing CTR
Make sure your message is seen by the person who matters most—the customer. Discover how Amdocs makes customer experience amazing.
