Drive revenue and enhance customer satisfaction with Amdocs Bill Experience: A case study with Rogers Communications
Drive revenue and enhance customer satisfaction with Amdocs Bill Experience: A case study with Rogers Communications
How leveraging bill interactions as part of their customer engagement strategy helped Rogers drive higher cross-sell and up-sell revenue and better customer satisfaction.
Drive revenue and enhance customer satisfaction with Amdocs Bill Experience
How leveraging bill interactions as part of their customer engagement strategy helped Rogers drive higher cross-sell and up-sell revenue and better customer satisfaction.
Building the right customer engagement strategy is the key to driving revenue, improving customer satisfaction, and staying ahead of the competition.
Discover how Rogers Communications leveraged Amdocs Bill Experience as part of their overall customer engagement strategy to revolutionize the billing process. ML & AI-driven real-time data analysis enabled Rogers to drive innovation, preemptively suggest resolutions for higher customer satisfaction while driving up-sell and cross-sell revenue.
Case study highlights
- Explore Rogers Communications' customer experience transformation journey, emphasizing the significance of billing experience to drive customer satisfaction & retention
- Gain insights into the challenges faced by Rogers in traditional billing and how Amdocs Bill Experience addressed those pain points effectively, helping them meet the growing demand for self-serve channels
- Discover the measurable outcomes achieved by Rogers, such as a significant reduction in churn, improved customer satisfaction, and an increase in cross-sell and up-sell revenue
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