The Future of Digitization, Innovation, and Customer Experience: Part 1
Rick Rioboli of Comcast describes how the company has innovated in the past, and where he sees digital transformation continuing in the future.
Jan 25, 2021
The Future of Digitization, Innovation, and Customer Experience: Part 1
Rick Rioboli says that when you are trying to transform a platform or product space, sometimes you have to forget everything you know and start from nothing to build something truly innovative. And as someone who did in fact transform an entire platform and product category, Rick Rioboli would know that from experience. Rick is the Senior Vice President & CIO at Comcast and during his time with the company he was instrumental in leading the team that built the X1 platform from the ground up, which has won numerous awards, including an Emmy Award for Technology and Engineering.
On Part 1 of this two-part episode of Future of Tech with Rick, he describes the journey to building that platform, what it meant to adapt to the new work environments when COVID-19 hit, and the importance of the customer experience. According to Rick, the full digitization of companies and customer experiences is on the horizon, but success or failure in that digital transformation will come down to your understanding of your data. And he explains why tech companies need to lead, and not follow, and be open to change. Learn about all of that and more — including what it means to be a good CIO — on this episode and tune into Part 2 next week for more about the X1 platform. Enjoy!
