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What's Next for AI in Telecom? Insights from MWC 2025

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MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

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The Voice of the Customer Diaries: Learnings from a global Voice of the Customer program

Blog

Customer Centricity

Running an effective Voice of the Customer (VoC) program is crucial to your ability to measure and improve customer experience.

Stefan Kerner, Voice of Customer Consultant

Amdocs

17 Jan 2023

Press the ‘Play’ button to experiment and innovate: Roy Sgan-Cohen

Blog

Technology

In this series of 'Passionate Leadership', let's learn more about Roy Sgan-Cohen, General Manager of the Platform Business Unit in Amdocs Technology.

Keya Sen, Internal Communications

Amdocs

03 Jan 2023

Blog

Customer Centricity

At the source of failure, very often, there is lack of listening. How well are you listening to your customers? Do you really know what they need?

Laliv Amrami, Customer Success Manager

Amdocs

13 Dec 2022

Turn your workload backlog from an operational headache into business value for your customer

Blog

Customer Centricity

With a challenging backlog, how do you decide what to work on first? Learn about a customer success best practice for prioritizing workloads.

Ben Griffiths, Customer Success Manager

Amdocs

06 Oct 2022

Demonstrate project success with data and value-led ethos

Blog

Customer Centricity

Amdocs' Judi Weiss explains how a data-driven, value-led approach to projects in the technology and telecoms space has become critical.

Judi Weiss,

Customer Success Manager

13 Jul 2022

What does couples therapy have to do with customer success?

Blog

Customer Centricity

The Voice of the Customer (VoC) workshop: a unique approach to addressing customer feedback

Laliv Amrami, Customer Success Manager

Amdocs

05 Jul 2022

Blog

Customer Centricity

We need to know our customers if we are to ensure we are an asset, and not a burden, in everything we do for them.

Laliv Amrami, Customer Success Manager

Amdocs

19 May 2022

Reimagining operations & customer centricity - TM Forum

Analyst report

Digital

Customer Centricity

Reimagining operations & customer centricity - TM Forum

27 Apr 2022

Amdocs VoC program showcased in thought-leadership webinar

Video

Customer Centricity

Alchemer hosted Amdocs for a thought leadership webinar on VoC.

Alchemer & Amdocs

47:50

04 Apr 2022

The proof of the pudding is in the eating. What is the proof of your solution?

Article

Customer Centricity

Six steps to ensuring that your solution addresses your customer’s business needs.

Judi Weiss, Customer Success Manager

Amdocs

30 Mar 2022

Video

Customer Centricity

Join Liisa Puurunen of Elisa, as she shares the firm's journey to better understand its international B2B customers & the role a VoC program can play.

Amdocs

8:45

16 Feb 2022

Podcast

Customer Centricity

How does Amdocs use WIIFM (what’s in it for me?) in its VoC program?

15 Feb 2022

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Latest insights

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

All Insights

Type

Topic

Products & Services

Tags

Running an effective Voice of the Customer (VoC) program is crucial to your ability to measure and improve customer experience.

Stefan Kerner, Voice of Customer Consultant

In this series of 'Passionate Leadership', let's learn more about Roy Sgan-Cohen, General Manager of the Platform Business Unit in Amdocs Technology.

Keya Sen, Internal Communications

At the source of failure, very often, there is lack of listening. How well are you listening to your customers? Do you really know what they need?

Laliv Amrami, Customer Success Manager

With a challenging backlog, how do you decide what to work on first? Learn about a customer success best practice for prioritizing workloads.

Ben Griffiths, Customer Success Manager

Amdocs' Judi Weiss explains how a data-driven, value-led approach to projects in the technology and telecoms space has become critical.

Judi Weiss,

The Voice of the Customer (VoC) workshop: a unique approach to addressing customer feedback

Laliv Amrami, Customer Success Manager

We need to know our customers if we are to ensure we are an asset, and not a burden, in everything we do for them.

Laliv Amrami, Customer Success Manager

Reimagining operations & customer centricity - TM Forum

Alchemer hosted Amdocs for a thought leadership webinar on VoC.

Six steps to ensuring that your solution addresses your customer’s business needs.

Judi Weiss, Customer Success Manager

Join Liisa Puurunen of Elisa, as she shares the firm's journey to better understand its international B2B customers & the role a VoC program can play.

How does Amdocs use WIIFM (what’s in it for me?) in its VoC program?

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