The Visual Assistance Experience
Give your customers and technicians the remote assistance they need, powered by AI and AR.
The Visual Assistance Experience
Amdocs helps you keep support in focus.
A picture is worth 1,000 words – and visual interaction is priceless. With Amdocs, you can be everywhere at once.
For your customer, remote visual assistance provides unprecedented freedom to get things done faster and more easily, often without the need for a service technician. Intelligent virtual assistance helps get them set up while visual self-service resolves questions fast. Plus, instant visual information lets your tech team provide rapid troubleshooting of on-site problems – often without costly truck rolls. You’ll reduce churn while also reduce support agent costs. Everybody wins.
With eyes on the ground, the journey becomes simpler, faster, and clearer. Installation, registration, service, and support are as easy as pointing their mobile device’s camera. Connect with virtual assistance 24/7 or human support teams so you can be everywhere your customers need you to be.
Benefits
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Build loyalty
Reduce your customers’ effort and end frustration trying to describe components or pinpoint the problem.
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Turbocharge service
Give your service teams all the information they need, often without leaving their desks.
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Field backup
Support your technicians in the field with instant visual guidance and knowledge base search.
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Outstanding in your field
App-free visual support technology offers a distinctive edge over competitors’ offerings.
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Enhance self-service
Let customers help themselves – create virtual walk-throughs of install processes, troubleshooting, and more, all AI-connected to knowledge base information.
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Upsell potential
AI can detect outdated or less efficient hardware and provide strategic recommendations for better solutions.
Resources
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