Amdocs Order & Service Orchestrator

Manage service fulfilment actions – both automated and manual – required to complete a specific service order, such as identifying and handling correct sequencing of service dependencies in the end-to-end fulfilment process.

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Instantiate & fulfill every service – whether it’s simple, complex or composite.

A flexible and catalog-driven orchestration system, Order & Service Orchestrator manages and monitors sales order service fulfilment – executing manual and automatic activities, while integrating with service and resource inventories.

Capabilities include service modelling, decomposing products into services and services into resources, updating service & resource inventories, model-driven workflows, automated escalations, project order scheduling, and performing proactive system actions.



  • Faster time-to market

    Accelerated service design, test, launch, fulfillment and orchestration of any service.

  • Reduces operations complexity and cost

    Streamlined service orchestration, spanning multiple domains & vendor technologies and connecting fragmented fulfilment systems.

  • Increase customer satisfaction

    Accurate and timely fulfilment and delivery of services; reduced order fallout via auto-triggered policies for automated error handling.

  • Flexible workflows

    Automated and human-centric workflows, supported by predefined, catalog-driven business rules for value-add tasks and assignments.

  • Enhanced visibility & control

    360-degree view of service order processes and task status.

  • Increased business agility

    Modular, cloud-native, microservices-based architecture and open, standard-based APIs.


Unleashing service innovation with digital-to-network automation
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Amdocs Digital-to-Network Automation

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