Amdocs Order & Service Orchestrator
Manage service fulfilment actions – both automated and manual – required to complete a specific service order, such as identifying and handling correct sequencing of service dependencies in the end-to-end fulfilment process.
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Instantiate & fulfill every service – whether it’s simple, complex or composite.
A flexible and catalog-driven orchestration system, Order & Service Orchestrator manages and monitors sales order service fulfilment – executing manual and automatic activities, while integrating with service and resource inventories.
Capabilities include service modelling, decomposing products into services and services into resources, updating service & resource inventories, model-driven workflows, automated escalations, project order scheduling, and performing proactive system actions.
Faster time-to market
Accelerated service design, test, launch, fulfillment and orchestration of any service.
Reduces operations complexity and cost
Streamlined service orchestration, spanning multiple domains & vendor technologies and connecting fragmented fulfilment systems.
Increase customer satisfaction
Accurate and timely fulfilment and delivery of services; reduced order fallout via auto-triggered policies for automated error handling.
Automated and human-centric workflows, supported by predefined, catalog-driven business rules for value-add tasks and assignments.
Enhanced visibility & control
360-degree view of service order processes and task status.
Increased business agility
Modular, cloud-native, microservices-based architecture and open, standard-based APIs.
Case study: Automating the B2B lead-to-order process
Processing and delivery at an unprecedented scale and at highly competitive rates. Hybrid cloud solution.
Case study: Rapid entry into new market enabled by NG-OSS
Amdocs was chosen to provide and deploy the OSS, including the interfaces with fiber infrastructure