Supporting live agents with robust technology is still key to enabling excellent CX
An analyst review of Amdocs Customer Engagement's advanced capabilities and its substantial benefits for both contact center & retail store agents and their customers.
“Amdocs Customer Engagement stands apart from the crowd of customer engagement solutions on the market..."
Dash Network finds Amdocs Customer Engagement a powerful tool that perfectly meets today's customer demands by taking a customer-centric approach to aligning people, processes, and engagement channels through a unified and intuitive agents' app.
More from the report: "Amdocs Customer Engagement’s powerful and flexible feature set, workflow support architecture, and interface design reflect the company’s years of experience serving telecommunications providers. The platform includes industry-specific tools and features that ensure the specific functional and CX needs of operators are met, including billing care, commerce, case management, and interactions."
Dive into the full review to learn how Amdocs Customer Engagement offers a comprehensive solution to drive an excellent customer experience and support contact center, retail store, and back office workers.
