- Home
- Products & Services
- Amdocs Customer Engagement

Amdocs Customer Engagement
Amdocs Customer Engagement
Amdocs Customer Engagement
One-stop-shop for customer care: transform your agents into super-agents
Make sure your agents are set for the complex, multi-tasking nature of their future roles, and empower them to continuously amaze your customers. Amdocs Customer Engagement is a unified, contextual, intelligent app for contact centers and retail stores agents, serving all commerce and care needs across the entire customer lifecycle.

Benefits
-
Maximize agent efficiency
Single, modular, intelligent and intuitive application that is optimally suited to agents' needs.
-
Improve customer satisfaction & loyalty
Business-driven AI-led technology provides agents with personalized, contextualized recommendations and insights.
-
Omnichannel customer experience
Enables multi-topic and multi-channel interactions, with seamless handoffs between channels and agents.
-
Contextualized agent experiences
Easy drag & drop UI/UX components supports customization of agent flows, views and permissions.
-
Enriching collaborations
Integrate with any partner back-end system.
-
Cloud-native & cloud-agnostic
Enjoy scalability, agility and efficiency with fast deployment on any cloud: on-premise, private or public.