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One-stop-shop for customer care: transform your agents into super-agents

Make sure your agents are set for the complex, multi-tasking nature of their future roles, and empower them to continuously amaze your customers. Amdocs Customer Engagement is a unified, contextual, intelligent app for contact centers and retail stores agents, serving all commerce and care needs across the entire customer lifecycle.

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Benefits

  • Maximize agent efficiency

    Single, modular, intelligent and intuitive application that is optimally suited to agents' needs.

  • Improve customer satisfaction & loyalty

    Business-driven AI-led technology provides agents with personalized, contextualized recommendations and insights.

  • Omnichannel customer experience

    Enables multi-topic and multi-channel interactions, with seamless handoffs between channels and agents.

  • Contextualized agent experiences

    Easy drag & drop UI/UX components supports customization of agent flows, views and permissions.

  • Enriching collaborations

    Integrate with any partner back-end system.

  • Cloud-native & cloud-agnostic

    Enjoy scalability, agility and efficiency with fast deployment on any cloud: on-premise, private or public.

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

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