Amdocs elevates Customer Engagement Platform with advanced functionality

In the ever-evolving B2B arena, we are at the forefront, introducing new functionality to our Customer Engagement Platform to enhance the B2B sales and engagement experience within the telecommunications sector.


27 Nov 2023

Amdocs elevates Customer Engagement Platform with advanced functionality

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Elevating end-to-end telco sales & engagement with tailored solutions

The strategic collaboration between Amdocs and Microsoft, the Customer Engagement Platform , has evolved. Integrating the capabilities of Dynamics 365 Sales Hub with Amdocs' leading Catalog and CPQ solutions, the platform offers an enhanced end-to-end solution for B2B customer management that simplifies sales processes and empowers sales teams.

Addressing the full B2B lifecycle, the platform, powered by Generative AI, including the co-pilots, powered by Amdocs amAIz and Microsoft copilot and productivity and collaboration tools, simplifies everything from lead generation to contract signing, and from service customization to network provisioning and monetization of the service. Unified engines underpin both initial sales and ongoing service management, revolutionizing the B2B journey.

Driving innovation and efficiency

 The platform enhances B2B operations, incorporating Lead to Contract which integrates proposal and quote generation. This enables sales teams to navigate the lifecycle more effectively, accelerating the sales cycle and delivery of B2B solutions. It also simplifies tasks for agents, reducing their workload. The intuitive interface facilitates customized solutions, helping teams hit sales targets and make fewer errors, leading to higher profitability and customer satisfaction.

CSPs sales agents and business users can easily configure service options, streamlining sales management and allowing teams to adapt offerings to fit customer requirements and budget targets. Whether it’s third-party offers, Data Connectivity, Mobility or Business Internet services, the platform meets the broad spectrum of B2B needs.

A vision for B2B: simplified, efficient, and empowered

Amdocs' commitment to transforming the digital experience is evident in the Customer Engagement Platform , a reflection of our dedication to innovating and elevating the B2B journey.


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