Revolutionizing Telecom Billing with AI
Revolutionizing Telecom Billing with AI
An insightful telecoms.com interview with Tomer Gingold,
Head of Amdocs Monetization Experience Business Unit
and Seda Dolen, Head of Amdocs Technology Solution Sales for
International on the impact of GenAI on telecom billing.
Artificial Intelligence (AI) is reshaping industries, and telecom billing is no exception. With advancements like GenAI, telecom operators can now harness unprecedented capabilities to enhance both customer experience and operational efficiency. On the front end, GenAI-powered systems can analyze real-time data to offer personalized billing options, anticipate customer needs, and resolve issues proactively. This ensures a seamless, responsive service that not only meets but exceeds customer expectations. On the back end, AI optimizes complex processes, automating tasks such as transaction reconciliation and fraud detection, thereby reducing errors and financial risks. These innovations free up resources, allowing operators to focus on strategic growth and agile responses to market changes.
In a recent interview on Telecoms.com, Tomer Gingold and Seda Dolan delve into how Amdocs Freestyle Billing, powered by TelcoGPT, embodies these transformative GenAI capabilities.
GenAI is not limited to customer-facing applications. It can enhance both the front-end and back-end of billing systems. On the back end, GenAI optimizes operational efficiencies by automating very complex tasks like transactions, reconciliation, fraud detection, reduced errors, and financial frictions, and frees up human resources to focus on what really matters, which are strategic activities.
They discuss how this flexible, scalable platform is revolutionizing telecom billing, enabling CSPs to stay ahead in an ever-evolving landscape.
Telecom sector requires a unique approach to billing, different to other industries. Improving customer experience, reducing cost and staying agile in a competitive market is key drivers for the communication Service Providers.
Whether adapting to new monetization models or integrating with emerging technologies like 5G and IoT, Freestyle Billing leverages GenAI capabilities to set new benchmarks for customer engagement and operational excellence.
GenAI has a massive impact on telecom billing systems, and this will continue to grow as the platforms become more mature, more accurate, and more deeply integrated into every step of the billing process.
Don't miss this insightful conversation to understand how GenAI is driving the future of telecom billing.
Watch the full interview here
