Latest insights

What's Next for AI in Telecom? Insights from MWC 2025

Blog

What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

All Insights

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Blog

Customer Centricity

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Laliv Amrami, Customer Success Manager

Amdocs

09 Dec 2024

When our customers share their feedback - we listen and act!

Blog

Customer Centricity

What happens when customers feel there’s a gap between their expectations and their experience?

Tzachi Ben-Sasson, Head of Global Voice of the Customer

Amdocs

19 Nov 2024

Customer Diaries: Why you should go off-script

Blog

Customer Centricity

Customer Diaries: Why you should go off-script

Howard Abrams, Voice of Customer Consultant

05 Mar 2024

Beyond experimentation: A121 CEO Yoav Shoham on GenAI's future and AI21's journey

Podcast

The Future of Tech

Beyond experimentation: A121 CEO Yoav Shoham on GenAI's future and AI21's journey

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Avishai Sharlin, Division President, Amdocs Technology

S5 E4

24 Jan 2024

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

Three for a quarter: The Customer Centricity quarterly tip roundup

Laliv Amrami, Customer Success Manager

Amdocs

03 Jan 2024

GenAI and the power of LLMs: Insights with Dr. Sharon Zhou

Podcast

The Future of Tech

Avishai sits down with Lamini CEO Sharon Zhou to talk about the science and impact of Large Language Learning Models (LLMs).

Author Image

Avishai Sharlin, Division President, Amdocs Technology

S5 E3

40:37

01 Nov 2023

Insights from NVIDIA’s GenAI journey - with Michael Kagan, CTO

Podcast

The Future of Tech

Avishai and Michael Kagan, CTO of NVIDIA, discuss the challenges and opportunities posed by Gen AI.

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Avishai Sharlin, Division President, Amdocs Technology

S5 E2

25 Sep 2023

Lessons and insights from Microsoft’s journey to GenAI for enterprises

Podcast

The Future of Tech

Unpacking Microsoft's GenAI: Lessons for the modern enterprise

Author Image

Avishai Sharlin, Division President, Amdocs Technology

S5 E1

46:09

14 Sep 2023

How good are you at connecting the dots?

Blog

Customer Centricity

The better you become at connecting between customer needs and people in your organization who can help, the more valuable you’ll become.

Laliv Amrami, Customer Success Manager

Amdocs

12 Jul 2023

Digital Brands and the customer experience revolution

Blog

ConnectX for Communications

A digital brand can help operators differentiate themselves from their competitors and build stronger engagement with their customers

Amdocs

03 Apr 2023

Customer success in SaaS and digital brands

Blog

As a Software as a Service (SaaS) business, your success is based on ensuring the success of your customers. Customer success management is crucial.

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023

The support journey

Blog

How can you have an amazing customer experience, if the support experience doesn't engage the employee in the same way?

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023