Latest insights

What's Next for AI in Telecom? Insights from MWC 2025

Blog

What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

All Insights

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Blog

Customer Centricity

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Laliv Amrami, Customer Success Manager

Amdocs

09 Dec 2024

When our customers share their feedback - we listen and act!

Blog

Customer Centricity

What happens when customers feel there’s a gap between their expectations and their experience?

Tzachi Ben-Sasson, Head of Global Voice of the Customer

Amdocs

19 Nov 2024

Customer Diaries: Why you should go off-script

Blog

Customer Centricity

Customer Diaries: Why you should go off-script

Howard Abrams, Voice of Customer Consultant

05 Mar 2024

Exploring gender bias in GenAI with Laila Sprejer

Podcast

Exploring gender bias in GenAI with Laila Sprejer

Yael Shur Shmueli, Head of HR Strategy and Technology, Amdocs

S2 E7

09:57

05 Mar 2024

Why we need to act now on bridging the GenAI gender gap

Article

Why we need to act now on bridging the GenAI gender gap

Author Image

Idit Duvdevany Aronsohn, Head of Corporate Responsibility, Inclusion & Wellbeing

Amdocs

22 Feb 2024

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

Three for a quarter: The Customer Centricity quarterly tip roundup

Laliv Amrami, Customer Success Manager

Amdocs

03 Jan 2024

Evaluation: Amdocs Quality Engineering Services

Analyst report

The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) for Quality Engineering Services analyzes the performance of vendors offering QE services.

NelsonHall

18 Dec 2023

The power of mentoring

Blog

In celebration of Hispanic Heritage Month, Amdocs' Pablo Cella looks at unlocking potential in emerging professionals.

Pablo Cella, Division President, Communications, Media and Technology (CMT)

Amdocs

12 Sep 2023

How good are you at connecting the dots?

Blog

Customer Centricity

The better you become at connecting between customer needs and people in your organization who can help, the more valuable you’ll become.

Laliv Amrami, Customer Success Manager

Amdocs

12 Jul 2023

The Voice of the Customer Diaries: Learnings from a global Voice of the Customer program

Blog

Customer Centricity

Running an effective Voice of the Customer (VoC) program is crucial to your ability to measure and improve customer experience.

Stefan Kerner, Voice of Customer Consultant

Amdocs

17 Jan 2023

Video: Amdocs Global SmartOps

Video

Accelerating your journey to the cloud.

10 Jan 2023

Globe of Good – an award-winning story of disaster-relief cooperation between Amdocs and Globe

Case study

It’s important because we know communication is aid. It’s like water and electricity.

27 Dec 2022