Latest insights

What's Next for AI in Telecom? Insights from MWC 2025

Blog

What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

All Insights

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Blog

Customer Centricity

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Laliv Amrami, Customer Success Manager

Amdocs

09 Dec 2024

When our customers share their feedback - we listen and act!

Blog

Customer Centricity

What happens when customers feel there’s a gap between their expectations and their experience?

Tzachi Ben-Sasson, Head of Global Voice of the Customer

Amdocs

19 Nov 2024

Customer Diaries: Why you should go off-script

Blog

Customer Centricity

Customer Diaries: Why you should go off-script

Howard Abrams, Voice of Customer Consultant

05 Mar 2024

Exploring gender bias in GenAI with Laila Sprejer

Podcast

Exploring gender bias in GenAI with Laila Sprejer

Yael Shur Shmueli, Head of HR Strategy and Technology, Amdocs

S2 E7

09:57

05 Mar 2024

Why we need to act now on bridging the GenAI gender gap

Article

Why we need to act now on bridging the GenAI gender gap

Author Image

Idit Duvdevany Aronsohn, Head of Corporate Responsibility, Inclusion & Wellbeing

Amdocs

22 Feb 2024

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

Three for a quarter: The Customer Centricity quarterly tip roundup

Laliv Amrami, Customer Success Manager

Amdocs

03 Jan 2024

The power of mentoring

Blog

In celebration of Hispanic Heritage Month, Amdocs' Pablo Cella looks at unlocking potential in emerging professionals.

Pablo Cella, Division President, Communications, Media and Technology (CMT)

Amdocs

12 Sep 2023

How good are you at connecting the dots?

Blog

Customer Centricity

The better you become at connecting between customer needs and people in your organization who can help, the more valuable you’ll become.

Laliv Amrami, Customer Success Manager

Amdocs

12 Jul 2023

The support journey

Blog

How can you have an amazing customer experience, if the support experience doesn't engage the employee in the same way?

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023

The customer journey

Blog

If Perceval had made a map on his first attempt to find the Holy Grail, it might have been easier to find again.

Author Image

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023

Preparing for the journey

Blog

What is the the Holy Grail of BSS and how do we find it?

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023

It's a journey, there is no destination

Blog

Digital brands for communications

When I read this it brings a smile to my face. And if I can apply it to my personal life, why can’t I do the same at work?

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023