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What's Next for AI in Telecom? Insights from MWC 2025

Blog

What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

All Insights

Learning your new way to success

Podcast

Monica and Michal talk with Alka Choudhary about how growth opportunities are sometimes hidden as challenges that can stretch our abilities.

Monica Daswani, Learning and OD Business Partner; Michal Marom, Learning & Development Team Lead

S1 E4

23:22

20 Jan 2023

The Voice of the Customer Diaries: Learnings from a global Voice of the Customer program

Blog

Customer Centricity

Running an effective Voice of the Customer (VoC) program is crucial to your ability to measure and improve customer experience.

Stefan Kerner, Voice of Customer Consultant

Amdocs

17 Jan 2023

Some lessons change your world

Podcast

Monica Daswani and Eric Hinz talk with Bharti Gupta about how one piece of feedback can change your self-perception and impact your way of work.

Monica Daswani, Learning and OD Business Partner; Eric Hinz, UX UI designer, XDC Experience Design Center

S1 E3

17:25

09 Jan 2023

Paving your own way through curiosity

Podcast

Monica Daswani and Eric Hinz talk with Nektarios Charalampous about how curiosity can take you to great places, enhance your professionalism & more.

Monica Daswani, Learning and OD Business Partner; Eric Hinz, UX UI designer, XDC Experience Design Center

S1 E2

21:46

15 Dec 2022

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

At the source of failure, very often, there is lack of listening. How well are you listening to your customers? Do you really know what they need?

Laliv Amrami, Customer Success Manager

Amdocs

13 Dec 2022

Decision-making: When in a dilemma, use brainstorming

Podcast

Michal Marom and decision-making expert Matan Rotman discuss how brainstorming can help in the context of decision making.

Michal Marom, Learning & Development Team Lead, Amdocs, and Matan Rotman, decision-making expert & consultant

S1 E1

19:28

08 Dec 2022

Podcast

A podcast to help you build your power skills and increase your employability.

17 Nov 2022

Turn your workload backlog from an operational headache into business value for your customer

Blog

Customer Centricity

With a challenging backlog, how do you decide what to work on first? Learn about a customer success best practice for prioritizing workloads.

Author Image

Ben Griffiths, Customer Success Manager

Amdocs

06 Oct 2022

Demonstrate project success with data and value-led ethos

Blog

Customer Centricity

Amdocs' Judi Weiss explains how a data-driven, value-led approach to projects in the technology and telecoms space has become critical.

Author Image

Judi Weiss,

Customer Success Manager

13 Jul 2022

What does couples therapy have to do with customer success?

Blog

Customer Centricity

The Voice of the Customer (VoC) workshop: a unique approach to addressing customer feedback

Laliv Amrami, Customer Success Manager

Amdocs

05 Jul 2022

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

We need to know our customers if we are to ensure we are an asset, and not a burden, in everything we do for them.

Laliv Amrami, Customer Success Manager

Amdocs

19 May 2022

Reimagining operations & customer centricity - TM Forum

Analyst report

Customer Centricity

Reimagining operations & customer centricity - TM Forum

27 Apr 2022