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What's Next for AI in Telecom? Insights from MWC 2025

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What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

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Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

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Customer Centricity

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Laliv Amrami, Customer Success Manager

Amdocs

09 Dec 2024

When our customers share their feedback - we listen and act!

Blog

Customer Centricity

What happens when customers feel there’s a gap between their expectations and their experience?

Tzachi Ben-Sasson, Head of Global Voice of the Customer

Amdocs

19 Nov 2024

AI chat - can you tell real from fake? Watch & find out!

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In a GenAI Minute

AI chat - can you tell real from fake? Watch & find out!

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Roy Sgan-Cohen, Head of Amdocs Platform Business Unit, Amdocs

Episode 4

13 Apr 2024

Discover innovative approaches for conversational excellence in AI

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In a GenAI Minute

Discover innovative approaches for conversational excellence in AI

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Roy Sgan-Cohen, Head of Amdocs Platform Business Unit, Amdocs

Episode 3

27 Mar 2024

amAIzing episode 2: Dive into In a GenAI Minute!

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In a GenAI Minute

Amdocs amAIz Suite

amAIzing episode 2: Dive into In a GenAI Minute!

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Roy Sgan-Cohen, Head of Amdocs Platform Business Unit

Episode 2

07 Mar 2024

Customer Diaries: Why you should go off-script

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Customer Centricity

Customer Diaries: Why you should go off-script

Howard Abrams, Voice of Customer Consultant

05 Mar 2024

New! Watch episode 1 of In a GenAI Minute

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In a GenAI Minute

Amdocs amAIz Suite

New! Watch episode 1 of In a GenAI Minute

Author Image

Roy Sgan-Cohen, Head of Amdocs Platform Business Unit

Episode 1

08 Feb 2024

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

Three for a quarter: The Customer Centricity quarterly tip roundup

Laliv Amrami, Customer Success Manager

Amdocs

03 Jan 2024

How good are you at connecting the dots?

Blog

Customer Centricity

The better you become at connecting between customer needs and people in your organization who can help, the more valuable you’ll become.

Laliv Amrami, Customer Success Manager

Amdocs

12 Jul 2023

It's a journey, there is no destination

Blog

Digital brands for communications

When I read this it brings a smile to my face. And if I can apply it to my personal life, why can’t I do the same at work?

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023

Digital Brands and the customer experience revolution

Blog

ConnectX for Communications

A digital brand can help operators differentiate themselves from their competitors and build stronger engagement with their customers

Amdocs

03 Apr 2023

Customer success in SaaS and digital brands

Blog

As a Software as a Service (SaaS) business, your success is based on ensuring the success of your customers. Customer success management is crucial.

Mark Prudhoe, Business Development, Digital Brands

Amdocs

03 Apr 2023