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What's Next for AI in Telecom? Insights from MWC 2025

Blog

What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

All Insights

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Blog

Customer Centricity

Three for a Quarter: The Customer Centricity Quarterly Tip Roundup

Laliv Amrami, Customer Success Manager

Amdocs

09 Dec 2024

When our customers share their feedback - we listen and act!

Blog

Customer Centricity

What happens when customers feel there’s a gap between their expectations and their experience?

Tzachi Ben-Sasson, Head of Global Voice of the Customer

Amdocs

19 Nov 2024

AI chat - can you tell real from fake? Watch & find out!

Video

In a GenAI Minute

AI chat - can you tell real from fake? Watch & find out!

Author Image

Roy Sgan-Cohen, Head of Amdocs Platform Business Unit, Amdocs

Episode 4

13 Apr 2024

Discover innovative approaches for conversational excellence in AI

Video

In a GenAI Minute

Discover innovative approaches for conversational excellence in AI

Author Image

Roy Sgan-Cohen, Head of Amdocs Platform Business Unit, Amdocs

Episode 3

27 Mar 2024

amAIzing episode 2: Dive into In a GenAI Minute!

Video

In a GenAI Minute

Amdocs amAIz Suite

amAIzing episode 2: Dive into In a GenAI Minute!

Author Image

Roy Sgan-Cohen, Head of Amdocs Platform Business Unit

Episode 2

07 Mar 2024

Customer Diaries: Why you should go off-script

Blog

Customer Centricity

Customer Diaries: Why you should go off-script

Howard Abrams, Voice of Customer Consultant

05 Mar 2024

New! Watch episode 1 of In a GenAI Minute

Video

In a GenAI Minute

Amdocs amAIz Suite

New! Watch episode 1 of In a GenAI Minute

Author Image

Roy Sgan-Cohen, Head of Amdocs Platform Business Unit

Episode 1

08 Feb 2024

The triumph of teamwork: Amdocs and Globe's award-winning disaster relief partnership

Case study

Tales of Amazing

The triumph of teamwork: Amdocs and Globe's award-winning disaster relief partnership

Amdocs

19 Jan 2024

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

Three for a quarter: The Customer Centricity quarterly tip roundup

Laliv Amrami, Customer Success Manager

Amdocs

03 Jan 2024

How good are you at connecting the dots?

Blog

Customer Centricity

The better you become at connecting between customer needs and people in your organization who can help, the more valuable you’ll become.

Laliv Amrami, Customer Success Manager

Amdocs

12 Jul 2023

The Voice of the Customer Diaries: Learnings from a global Voice of the Customer program

Blog

Customer Centricity

Running an effective Voice of the Customer (VoC) program is crucial to your ability to measure and improve customer experience.

Stefan Kerner, Voice of Customer Consultant

Amdocs

17 Jan 2023

Three for a quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

At the source of failure, very often, there is lack of listening. How well are you listening to your customers? Do you really know what they need?

Laliv Amrami, Customer Success Manager

Amdocs

13 Dec 2022