Simplify business complexity & provide a united digital customer experience
Going ‘beyond connectivity’
A Western European communication and media service provider decided to embark on an accelerated journey to digitally transform the business. And they chose us to help them get there.
Their aim is to reduce business complexity and deliver a consistent customer experience at every touchpoint across all channels and lines of business. To take their offers ‘beyond connectivity’ – by being able to deliver flexible and innovative offers in any model. And to have the agility to adapt quickly to future market dynamics, with a single source of truth that generates fast and reliable real-time insights to make such speed possible.
A business-led transformation
From the outset, it was agreed that this must be a business-led transformation to ensure that project deliveries are totally in sync with other domains in the company.
Our customer was keen to be “more flexible and collaborative. We need to respect that this is turning Amdocs from being a vendor into being a partner. Collaboration, transparency, working together in mixed teams… That’s a cultural change for the whole industry, not just for the telco itself. And this is what we are applying here.”
As part of that collaboration, we are providing them with an end-to-end digital cloud native and open platform, covering the full journey of care and commerce processes, a dynamic catalog solution to launch new services at speed, and RevenueONE, our new solution for capturing every revenue opportunity of the 5G digital economy .
Faster time-to-market for any offering
Gain greater elasticity
Reduced total cost of ownership
Real-time, data-driven actions