Create innovative new services & experiences - at speed
Organizations that focus on customer experience outperform the market by a significant margin.
Create innovative services and experiences – at speed
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Out-perform the market
In this new era of light touch, automated operations, having a slick and informative self-service experience for all customers – including business users – is vital. Organizations that focus on customer experience outperform the market by a significant margin.
That’s what our customer, a major Western European mobile service provider , is intent on achieving.
Our omni-channel challenge
They have signed a multi-year managed services deal with us to build an omni-channel digital business system to grow its market share of the B2B customer segment.
We are working together to provide their enterprise customers with innovative new services that can be deployed, discovered, and scaled on demand – enabling faster time-to-market and delivering exciting new customer experiences.
The solutions we have applied include our Data Hub, Intelligent Customer 360, and Engage, as well as the development of a mobile app to provide a consumer-like digital experience.
Our ‘Deploy Once – Reuse Many’ transformation approach allows groups and affiliates to enjoy cross-pollination – allowing speedy modernization and business expansion with faster ROI and time-to-value.
Reduced churn due to a superior, proactive experience
Faster time to market
Care and commerce on one platform with lower overall complexity
Increased automated interactions
Enhanced customer experience through contextual and personalized interactions