We conducted an extensive global survey to identify the future agent’s role in a digital environment.
We surveyed 3,000 consumers, 100 customer relationship management decision-makers from Tier 1 communications companies and 150 of their customer service agents.
Download our infographic to learn why agents remain crucial in the success of digital businesses and the challenges they face.
Amdocs Customer Engagement
Increase agent productivity and boost customer satisfaction with a unified, intelligent, and modular application that supports all customers' needs across the entire lifecycle.
Reinvent the customer experience every day
Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.