Infographic

Digital

Cloud

Infographic: Give the agents wings

Discover the key factors that make agents pivotal to business success and the challenges they face in delivering a seamless omnichannel experience.

Amdocs


02 Jan 2022

Infographic: Give the agents wings

Layout canvas

We conducted an extensive global survey to identify the future agent’s role in a digital environment.

We surveyed 3,000 consumers, 100 customer relationship management decision-makers from Tier 1 communications companies and 150 of their customer service agents.

Download our infographic to learn why agents remain crucial in the success of digital businesses and the challenges they face.

Learn more