Latest insights

What's Next for AI in Telecom? Insights from MWC 2025

Blog

What's Next for AI in Telecom? Insights from MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

All Insights

Amdocs Quality Engineering: From singular to multiverse

Video

Solving the digital dilemma for the optimal customer experience with Amdocs Quality Engineering – From Singular to Multiverse.

Amdocs

13 Apr 2022

Amdocs VoC program showcased in thought-leadership webinar

Video

Customer Centricity

Alchemer hosted Amdocs for a thought leadership webinar on VoC.

Alchemer & Amdocs

47:50

04 Apr 2022

The proof of the pudding is in the eating. What is the proof of your solution?

Article

Customer Centricity

Six steps to ensuring that your solution addresses your customer’s business needs.

Judi Weiss, Customer Success Manager

Amdocs

30 Mar 2022

Video

Customer Centricity

Join Liisa Puurunen of Elisa, as she shares the firm's journey to better understand its international B2B customers & the role a VoC program can play.

Amdocs

8:45

16 Feb 2022

Three for a Quarter: The Customer Centricity quarterly tip roundup

Blog

Customer Centricity

Laliv Amrami, Customer Success Manager

Amdocs

15 Feb 2022

The role of VoC at Amdocs

Podcast

Customer Centricity

How does Amdocs use WIIFM (what’s in it for me?) in its VoC program?

15 Feb 2022

Do you really know how customer-centric you are?

Article

Customer Centricity

Four principles for B2B companies to act on, so they can measure and improve.

Laliv Amrami, Customer Success Manager

Amdocs

10 Feb 2022

How 5G is driving telcos to the cloud

Blog

5G new and strategic partnerships between public cloud hyperscalers and telcos – but how will this cooperation manifest?

Eyal Shaked, General Manager, Intelligent OSS business unit

Amdocs

07 Feb 2022

Opening up new possibilities for utilities, data is the new currency

Blog

Data is about much more than improving productivity – it’s pivotal to creating the next generation of customer experiences.

Author Image

Iris Harel, COX and MTO Customer Business Executive (CBE), Communications, Media and Technology Division

Amdocs

14 Jan 2022

eBook: Amdocs Customer Engagement

eBook

One-stop-shop for a winning customer experience

Amdocs

07 Jan 2022

Market research: Give the agents wings

Research

Customer Centricity

The pivotal role customer service agents play in successful brands and the technology that enables them to fly.

Amdocs

05 Jan 2022

Infographic: Give the agents wings

Infographic

Discover the key factors that make agents pivotal to business success and the challenges they face in delivering a seamless omnichannel experience.

Amdocs

02 Jan 2022