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Every user is unique – so why send them all the same message?

Why send the same generic video to millions of customers when you can give each customer their own unique video? 

The secret of meaningful, rich engagement isn’t MORE messages; it’s BETTER messages. With custom-crafted video content adapted to customers’ unique data, history, interests, usage patterns, and interactions, your message gets through loud and clear.

Go beyond simply incorporating a user’s name. Personalized video can guide users through the entire customer life cycle, from product selection and sales to onboarding to billing, self-service support, and beyond, giving you unparalleled business results: improved clickthrough, churn reduction, higher ROI, and massive improvement in NPS.

Do you know what your customers expect?

Benefits

  • Put your data to work in an entirely new way

    Surprise and entertain your customers with videos that truly know them, their interests, usage patterns, and needs.

  • Take a load off service and support

    Address the most frequent call drivers with interactive and personalized video messages that explain billing or troubleshoot common issues.

  • Leverage creative opportunities to grow revenue

    Mine existing data about customer devices, packages, and usage to present cross-sell and upsell opportunities in a fun, attention-getting way.

  • Get extreme personalization at stratospheric scale

    Generate millions of personalized videos in up to 100x real time, integrated with CRM and other data sources, to get valuable video content that stays reusable and evergreen.

  • Say goodbye to content fatigue

    Meet today’s consumer’s expectations by delivering a bespoke video that adds a human touch and can even auto-update in real time with live data

  • Boost lifetime user value to new levels

    Focus on keeping the customers you have with personalized messages at key times (welcome, expiry or renewal dates, birthdays, and more).

Case studies

Telco provider stands out with a warm welcome to new subscribers

Personalized video from Amdocs can help CSPs differentiate right out of the starting gate with fun, attention-grabbing communication that builds satisfaction, drives loyalty, and cuts churn.

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Telco leverages upsell & cross-sell opportunities to grow profits & customer lifetime value

Discover how personalized video from Amdocs can help you cut through the noise to reach current customers with meaningful offers they simply can’t resist.

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