Amdocs Logo

Every user is unique – so why send them all the same message?

Why send the same generic video to millions of customers when you can give each customer their own unique video? 

The secret of meaningful, rich engagement isn’t MORE messages; it’s BETTER messages. With custom-crafted video content adapted to customers’ unique data, history, interests, usage patterns, and interactions, your message gets through loud and clear.

Go beyond simply incorporating a user’s name. Personalized video can guide users through the entire customer life cycle, from product selection and sales to onboarding to billing, self-service support, and beyond, giving you unparalleled business results: improved clickthrough, churn reduction, higher ROI, and massive improvement in NPS.

Benefits

  • Put your data to work in an entirely new way

    Surprise and entertain your customers with videos that truly know them, their interests, usage patterns, and needs.

  • Take a load off service and support

    Address the most frequent call drivers with interactive and personalized video messages that explain billing or troubleshoot common issues.

  • Leverage creative opportunities to grow revenue

    Mine existing data about customer devices, packages, and usage to present cross-sell and upsell opportunities in a fun, attention-getting way.

  • Get extreme personalization at stratospheric scale

    Generate millions of personalized videos in up to 100x real time, integrated with CRM and other data sources, to get valuable video content that stays reusable and evergreen.

  • Say goodbye to content fatigue

    Meet today’s consumer’s expectations by delivering a bespoke video that adds a human touch and can even auto-update in real time with live data

  • Boost lifetime user value to new levels

    Focus on keeping the customers you have with personalized messages at key times (welcome, expiry or renewal dates, birthdays, and more).

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

\
Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

about Amdocs
cloud
automation
media
digital
5G

Close