Layout canvas
Faster time-to-value
Calvin Collett, Melon Digital founder & CEO, chats with Scott Bicheno about the launch of Melon and its partnership with Amdocs
Expand to view details
Digital care & commerce
- White label mobile app, web care, assisted care
- Digital first experience for high customer satisfaction
- Omnichannel experience - seamless customer experience across all channels including web, mobile, and social media
- Customizable branding and white-labeling options for greater brand control and differentiation
- Automated customer service workflows, including chatbots and self-service portals, to enhance customer experience and reduce costs
- Loyalty & campaigns (add-on)
Monetization
- Real-time rating and charging capabilities for accurate billing and invoicing
- Realtime billing capabilities to optimize revenue streams
- Flexible billing and charging options, including prepaid, subscription and postpaid
- Real-time inventory management for SIM cards and devices
- 5G-ready real-time charging (OCS) and policy (PCRF) (add-ons)
Ordering & fulfillment
- Pre-built customer journeys for quick onboarding - End to end total digital experience out of the box
- Automated processes
Product catalog management
- No-code business catalog
- Launch new commercial offers in minutes, capability based on TMF model
- Quick and easy to configure and bundled any service
- Personalized offerings like “build your own plan”, “try before you buy”
- Open and agnostic data model that supports a wide range of data types and formats
- Continuous innovation and product updates to stay ahead of the competition and address changing market demands.
Real-time analytics and reporting for actionable insights
- Real-time analytics and reporting
- Personalization and AI-driven insights to drive customer engagement and retention
- Event-driven architecture: Implement real-time data streaming
Customized branding and white label options for greater brand control
Specifically designed to drive customer satisfaction, our mobile app comes equipped with easy branding and support for selling/up-selling any product, service or bundle.
New customer acquisition takes only 5 clicks! By utilizing standard TM Forum Open APIs, all offers, subscriptions and account information are updated in real time.
Meet our digital brands experts
Mark Prudhoe
Business Development, Digital Brands
Digital brands for connectivity - insights
Quick links: Digital Brands for communications businesses
Learn more
Amdocs ConnectX - SaaS BSS Platform
Make your MVNO or digital brand stand out from the competition. Super charge your business strategy using SaaS BSS, with Zero Risk, for Telco, Finance and Utilities.
MVNO & GO
A modular, pre-integrated solution that gives you a head start with the right tools tailored to your business needs.