A new legacy on top of an old one

Sprint, which has since merged with T-Mobile US, had an ambitious wish-list: to go omni-channel across all brands, improve time to market for promotional offers, empower business users to define offers, and have always-on scalability. 

The solution we provided was on top of their legacy billing system. It’s a platform designed to support continuous innovation and enable a digital omni-channel customer experience. It comprised our DigitalONE suite (commerce, order management and care) as well as CatalogONE and Microservices360 foundation. 

Unified, simplified and working – in just weeks

We used TM Forum’s open APIs and a unique co-development model across the lifecycle of this complex, end-to-end modernization project – applying microservices development practices and a seamless continuous integration and continuous delivery (CI/CD) process.

The result? The business moved from a heavily siloed environment to a unified, simplified cloud-native architecture that delivered new functionality in weeks rather than months.

Benefits

  • Common UI across all channels
  • A single catalog derived from over 20 catalogs
  • Time to market down by 50%
  • 30% reduction in order fallout rates
  • 20% reduction in total cost of ownership
  • 30% more efficient telesales and handling of service charges

Find out how Amdocs can help your business

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

Apologies, our website does not support this browser