Consumer Experience & Monetization


  • Focus on loyalty and stickiness

    Offer a rich omni-channel experience, and consistently drive value across the customer lifecycle

  • Increase conversion and grow revenue

    Enable intelligence-driven interactions to improve upsell and cross-sell of digital services & bundles

  • Drive efficiency and cost reduction

    Reduce the cost to serve by increasing self-service adoption

  • Achieve business agility and accelerate time-to-market

    Increase competitiveness to meet ever-demanding customer expectations

Video Region


Learn More

  • best practice guide

    Your Guide to AI-Driven Customer Data Platforms

    A best practice guide by Amdocs and CX Network on the power of building a 360-degree customer profile

  • analysis

    Compete at the pace of digital-native players

    From Analysys Mason: Learn how to embrace a platform-based approach

  • survey report


    Understand current challenges and opportunities based on a wide-ranging survey of operators

  • lessons learned

    How does real-time charging support digital transformation?

    Insights from 80 large service providers around the world on their expectations from convergent charging in relation to their digital experience plans

  • knowledge transfer

    Book a digital maturity session with Amdocs

    Assess your level of maturity with the Amdocs digital maturity model

  • paper

    Head of customer care’s guide to artificial intelligence: an AI roadmap for CSPs

    AI is the key to resolving customer care challenges, whilst significantly improving customer satisfaction. Learn how.

  • paper

    CMO's guide to artificial intelligence: an AI roadmap for CSPs

    Personalized customer experiences are a priority for CSPs – and a major challenge. Learn more about the role of AI.

  • video

    How AI will transform marketing

    Ovum & Amdocs discuss how service providers can translate data into intelligent customer interactions

  • video

    Act on your intelligence! Providing personalized marketing

    Driving new customer experiences with AI

  • video

    Act on your intelligence! Providing personalized & proactive customer care

    Learn how AI can transform customer service & support

  • video

    How AI will transform customer care

    Ovum & Amdocs discuss how AI can deliver the next generation of proactive, personalized customer care for service providers

  • article

    How to make AI smarter

    Amdocs CMO Gary Miles shares how a CMO-CIO partnership can drive better AI results

  • article

    Man vs machine in marketing

    Amdocs CMO Gary Miles, discusses how the biggest AI opportunities lie in the marketing tower