Mastering the Digital Hybrid IT Operations
Engineering-driven operations that accelerate your digital journey by masking hybrid IT complexity through AI, automation & SRE methodologies
As communication & media service providers strive to become more digital, they’re forced to manage their IT in hybrid mode because not everything can be modernized at once and some legacy will remain for the foreseeable future.
Amdocs SmartOps helps accelerate the digital journey while improving the efficiency of the existing IT, and masking the hybrid complexity using AI, automation and SRE methodologies
Amdocs SmartOps has implemented a new breed of Site Reliability Engineering that is designed specifically for the Communications and Media industries with an engineering approach to operations, a safe "blame-free" environment and an automation development platform to support the industry's large scale.
Service delivery & vendor management, security, compliance and business visibility
Build efficient and gradual modernization strategy & architecture
Full DevOps application services for Amdocs and other systems
End-to-end monitoring, issue handling and prevention with full ITSM support
AI-powered decisions, collaborative extreme, DSP best practices and SRE support
Committed to better SLAs and KPIs with pre-emptive and self-healing operation, SRE mode of work
DevOps driven CI/CD across modern and legacy, "shift left" with self-service to shorten IT service cycles
Committed to TCO reduction from day 1 while delivering a better service
Enable hybrid multi-cloud/on-premise strategy from consultancy to ongoing operations
SRE mode of operation to continuously improve service reliability while modernizing and consolidating legacy
What does the future hold for your operations?
Amdocs SmartOps fully automates your end to end business and operational processes for both planed and faults scenarios, all in a cloud native environment.
Driven by the power of artificial intelligence your systems can now predict issues before they accrue pre-empting them with the optimal resolution all with full automation and zero touch.
How adopting a healthy cloud “discipline” and cost optimization culture is an essential component of becoming completely digital.
Remote go-live of full BSS migration to cloud with zero influence on business, automated solution for service activation developed within two days enabling customer’s ability to achieve quarterly goals
Read more how Amdocs Global SmartOps maintained business as usual in unusual times for its partners…
How adapting Site Reliability Engineering (SRE) to the needs of communication and media service providers is driving a new era of innovation and operational excellence
VodafoneZiggo expects 100% service availability. Learn how they partnered with Amdocs to deliver a seamless experience.
TM Forum research on the use of AI in telco operations