Amdocs Customer Experience Insights (CXI)
Discover and anticipate your customer needs,
identify subscription optimization opportunities,
and boost customer experience through AI-powered insights.
Know exactly what your customers want.
The customer experience spans multiple dimensions, including products, billing, customer care, and sales interactions. Amdocs Customer Experience Insights (CXI) merges these information streams to create a holistic view of client experiences, providing intuitive tools that automate analysis, predict potential issues, and enable proactive solutions.
Amdocs CXI connects to your CRM, billing, and OSS data sources, and uses telco-trained AI and Machine Learning to learn behavioral patterns. The application generates educated insights for both customer experience optimization and for internal process improvements.
Successes
Benefits of CXI
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Customer-focus.
Covering all aspects of the customer experience, as well as domain specific insights.
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Built for Telco.
Telco-trained AI and Machine Learning engines that understand your customers’ behaviour.
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Fully agnostic.
Fully operational as a standalone application connected to either Amdocs portfolio or to 3rd party stacks.
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Maximum security.
Telco-grade security that protects your data whether deployed in the cloud or on your servers.
Master your customer experience.
The multiple dimensions of the customer experience
To get complete visibility to the customer experience, you need to monitor every dimension of your telecom service delivery. Amdocs CXI integrates data across network quality, product performance, care interactions, sales engagement, and billing journeys. Our AI-powered platform unifies these touchpoints into actionable insights, helping you predict and prevent issues before they impact customer satisfaction.
By connecting your CRM, billing, and operational systems, CXI transforms scattered data points into a holistic view that drives proactive decision-making and service improvements across all customer touchpoints.
All the information you need – in one place
Get in touch
Find out more about how Amdocs can help your business
Get in touch
Find out more about how Amdocs can help your business