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Streamline your network operations

As the complexity and dynamic nature of carrier networks grows, your NOC and SOC teams need to respond to increasing numbers of system events and alarms. Efficient management and resolution of network faults are critical to ensuring high customer satisfaction and sustainable business growth.

Amdocs Helix Fault Management (FM) is a centralized system for managing faults and alarms in complex networks, providing the deep visibility and advanced tools you need to automate the entire fault resolution process.

programmer stretching Helix Fault Management


  • Analytics-driven insights

    Analytics tools that enable your engineers to deal with the complexity of network faults and the influx of events as part of their daily work.

  • Fast correlation and resolution

    Locate source of complex network problems and expedite their repair with ML-driven analysis of historic & current alarms, and automatically grouping, correlating and tagging the potential root cause.

  • Closed-loop automation

    Diagnostic and investigative tools that enable operations teams to automate fault monitoring, correlation, ticketing and resolution – and close the loop with restorative actions.

  • Streamlined NOC/SOC processes

    Diagnose and resolve network faults with tools that reduce need to maintain pre-defined rules, while minimizing user intervention and optimizing activities of NOC/SOC experts.

  • Prediction & prevention

    Proactively identify developing problems and predict their potential impact on services and customers; enable corrective measures and maintenance planning to prevent future problems.

  • Scalable & modular

    Deploy only the fault management tools you need, then ‘scale as you grow’ to support more use cases, capacity, network technologies, services and automation.


Datasheet: Amdocs Helix Fault Management (FM)
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Simplify the complex,
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Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

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about Amdocs

Discover how Amdocs can help your business.


Your future looks breath-taking from here.


Simplify the complex, deliver the brilliant.


Fill your customers’ day with content they love.


Reinvent the customer experience. Every day.


Make today’s impossible tomorrow’s possible.



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