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Real‑Time Fault Intelligence

Fault Management

Streamlined fault & alarm management solution for end-to-end network support.

Streamline your network
operations

As the complexity and dynamic nature of carrier networks grows, your NOC and SOC teams need to respond to increasing volumes of system events, alarms and service-impacting incidents. Efficient telecom fault management, network alarm management and real-time fault monitoring are critical for maintaining service quality, improving customer satisfaction and supporting sustainable business growth.

Amdocs Fault Management (FM) is a centralized, carrier-grade solution for managing faults and alarms across complex networks. It provides end-to-end network visibility, AI-driven root cause analysis, network fault correlation and closed-loop fault automation capabilities that help communications service providers automate fault detection, accelerate resolution, reduce operational complexity and support autonomous network operations.

Benefits

  • Analytics-driven insights

    Analytics tools that enable your engineers to deal with the complexity of network faults and the influx of events as part of their daily work.

  • Fast correlation and resolution

    Locate source of complex network problems and expedite their repair with ML-driven analysis of historic & current alarms, and automatically grouping, correlating and tagging the potential root cause.

  • Closed-loop automation

    Diagnostic and investigative tools that enable operations teams to automate fault monitoring, correlation, ticketing and resolution – and close the loop with restorative actions.

  • Streamlined NOC/SOC processes

    Diagnose and resolve network faults with tools that reduce need to maintain pre-defined rules, while minimizing user intervention and optimizing activities of NOC/SOC experts.

  • Prediction & prevention

    Proactively identify developing problems and predict their potential impact on services and customers; enable corrective measures and maintenance planning to prevent future problems.

  • Scalable & modular

    Deploy only the fault management tools you need, then ‘scale as you grow’ to support more use cases, capacity, network technologies, services and automation.

Amdocs Fault Management

Streamlined fault & alarm management solution for end-to-end network support.

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Frequently Asked Questions (FAQs)

What is telecom fault management and why is it important?

Telecom fault management is the process of detecting, monitoring, correlating and resolving network faults, alarms and service-impacting incidents across telecom networks. Effective telecom fault management, network alarm management and real-time fault monitoring help communications service providers reduce outages, improve service reliability, accelerate troubleshooting and deliver a better customer experience while lowering operational costs.

How does AI-powered fault management improve MTTR?

AI-powered fault management improves Mean Time to Resolution (MTTR) by using AI-driven root cause analysis, alarm correlation and real-time analytics to identify the underlying source of network issues faster. By automatically prioritizing critical incidents and reducing alarm noise, operators can accelerate fault resolution, minimize service disruptions and improve overall network operations efficiency.

How does Amdocs Fault Management identify root causes across complex networks?

Amdocs Fault Management leverages advanced network fault correlation, analytics and machine learning to analyze historical and real-time network events across multi-vendor and multi-domain environments. By grouping related alarms and highlighting potential root causes, it enables faster troubleshooting, improved service impact analysis and more efficient fault resolution across complex telecom networks.

How can telecom operators reduce alarm fatigue and alert storms?

Telecom operators can reduce alarm fatigue and alert storms through intelligent alarm filtering, automated event correlation and AI-powered prioritization. Amdocs Fault Management helps NOC and SOC teams focus on the most critical issues by eliminating duplicate alarms, identifying related events and providing actionable insights that improve operational efficiency and network reliability.

How does Amdocs Fault Management support autonomous network operations?

Amdocs Fault Management supports autonomous network operations through closed-loop automation, intelligent fault monitoring, automated ticketing and proactive fault resolution. By combining predictive fault detection, AI-driven root cause analysis and automated remediation workflows, communications service providers can move toward self-healing networks, reduce manual intervention and improve service assurance across their network operations.