Real‑Time Intelligence.

Service Assurance Suite

Predict, identify and quickly resolve service-impacting problems and network outages in dynamic 5G and cloud-era networks.

Real Assurance.

Assure customer expectations & gain a

competitive edge in complex cloud networks

Amdocs Service Assurance Suite is an intelligent, integrated solution for fault, performance and service quality management, whose customer-centric focus and advanced automation empowers your organization to exceed expectations and gain a competitive edge. Deploying cloud-native networks across the edge and core exponentially increases complexity. Yet at the same time, to effectively monetize your network, it's crucial to deliver highly performant and reliable services.

Amdocs Service Assurance Suite provides end-to-end service assurance across cloud-native, hybrid and 5G network environments. By combining fault management, network performance monitoring, service quality management and AI-driven automation, the solution helps communications service providers proactively identify issues, improve service reliability and deliver exceptional customer experiences. With intelligent analytics and closed-loop assurance capabilities, operators can streamline operations, accelerate troubleshooting and support the transition toward autonomous networks.

Hi there. My name is Norbi Liron, and I'm part of the Helix service assurance team at Amdocs, here to talk to you about the complex and challenging landscape CSPs face today. Their networks are becoming increasingly complex, their services more sophisticated, and their customers more demanding. To succeed, they need to ensure their networks and services are reliable, efficient, and profitable. That's where Amdocs Service Assurance comes in, with an approach that combines fault management, performance management, and service quality management, enabling CSPs to proactively detect and resolve issues, optimize network resources, and improve service quality. Furthermore, close alignment with inventory, accelerate root cause analysis and service impacting identification. Integration with service orchestration empowers intent driven closed loop operations. And the tight connection to BSS can support proactive care and rapid identification of revenue at risk. By integrating service assurance into our intelligence networking suite, we deliver a holistic end to end approach that is key to fulfilling the promise of amazing experiences in the 5Gs era.

In today's rapidly evolving landscape of communication services, CSPs face complex networks, sophisticated services, demanding customers, and rising costs. What if you could streamline your processes with operational automation that integrates orchestration, activation, inventory, and assurance? But not just any assurance. An integrated service centric intent driven and proactive assurance that leverages the power of data and AIML. Integrating service quality management, fault management and performance management to increase your customer satisfaction to new heights. This integrated approach doesn't just streamline your operations, it revolutionizes your entire ecosystem. Imagine the ripple effect. Operational rise with the connection to network and service inventory. Closed loop, intent driven operations become a reality with integration to end to end service orchestration. AIOps is realized with the power of assurance data and analytics, and the connection with BSS elevates your customers' experience. Revolutionize your communication services. Transform your ecosystem beyond the obvious with Amdocs' Service Assurance Suite.

Benefits

Multi-faceted integrated suite, managing all aspects of service quality

Monitor service & customer experience in correlation with supporting network resources for predictive prevention of service degradations and rapid issue resolution.
Faster problem resolution

Detects, isolates and diagnoses services problems and network faults. Automates discovery of network & service topology and resolves issues with prescriptive resolution, reducing MTTR and minimizing service disruptions.
Improved customer experience

Ensures service quality and SLA commitments by monitoring real-time performance and addressing issues through proactive detection and resolution of poor services and network performance.
Analytics-driven operational efficiency

Addresses the daily, ongoing management and assurance needs of services delivered to customers, while quickly identifying, resolving and preventing network disruptions.

Resources

Amdocs Service Assurance Suite (SAS) - Intelligent Service Assurance

Amdocs SAS is an intelligent, highly scalable and built for the specific needs of communications service providers (CSPs), it seamlessly integrates into highly dynamic network environments, encompassing major mobile and fixed network technologies like 5G, NFV, and Cloud.

Explore Service Assurance Suite

Driving business value through intelligent network assurance

Amdocs delivers tailored, scalable solutions that integrate advanced technologies, such as AI and automation, to enhance operational efficiency, reduce costs and provide data-driven insights for better decision-making.

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Related Insights

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Amdocs Intelligent Networking Suite

Manage design, orchestration, inventory and closed-loop operations for the 5G, hybrid & cloud networks era.

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Frequently Asked Questions (FAQs)

What is telecom service assurance?

Telecom service assurance is the process of monitoring, managing and optimizing network and service performance to ensure high service quality, reliability and customer satisfaction. It helps operators proactively address issues and deliver consistent service experiences.

How does Amdocs Service Assurance Suite help communications service providers?

Amdocs Service Assurance Suite combines fault management, network performance monitoring, service quality management and automation in a unified platform. It helps service providers improve operational efficiency, proactively identify issues and deliver exceptional customer experiences across complex network environments.

How does service assurance improve customer experience?

Service assurance improves customer experience by providing real-time visibility into service performance and enabling faster resolution of network and service issues. This helps operators maintain reliable services, reduce disruptions and exceed customer expectations.

How does service assurance support 5G and cloud-native networks?

Service assurance helps operators manage the complexity of 5G and cloud-native networks through intelligent monitoring, analytics and automation. It provides end-to-end visibility into service performance, helping ensure reliability, quality and operational efficiency.

How does service assurance help operators address service quality issues proactively?

Service assurance enables operators to detect, prioritize and resolve service quality issues before they impact customers. By combining fault management, performance monitoring and advanced analytics, operators can improve service reliability and maintain consistently high-quality experiences.

Service Assurance Suite

Predict, identify and quickly resolve service-impacting problems and network outages in dynamic 5G and cloud-era networks.