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Measure Quality.

Service Quality Management

Convert raw data into valuable service insights for comprehensive service quality monitoring & management.

Ensure Experience.

The comprehensive answer
to complex CSPs' needs

Amdocs Service Quality Management is a unified platform empowering network teams to monitor and detect service-level degradations impacting overall service quality. Its innovative tools drive a customer-centric approach, shifting the focus from product delivery and network performance to quality of consumption.

Benefits

  • Service Operation Center (SOC) dashboard

    Enables SOC teams to monitor, prioritize and investigate fault, performance, and quality issues at the service level.

  • Monitor service impact

    Assesses impact of network-related data, such as network alarms, probe information, KQIs and threshold-crossing alarms (TCAs) on services and customers.

  • KPI/KQI generation

    Collects and processes service-oriented measurements in real time and monitors SLAs.

  • Enterprise customer portal

    Enables enterprise customers to view and monitor their individual service quality.

  • Service-centric approach

    Correlates network, TCA alarms and service topology; fully integrates with wider OSS/BSS ecosystem through flexible, open APIs; includes sophisticated service modelling & service resources catalog.

  • End-to-end service analytics

    Enables accurate and real-time root-cause analysis, SLA impact forecasting and QoS anomaly prediction through advanced machine-learning algorithms.

Amdocs Service Quality Management

Amdocs SQM workflow seamlessly converts raw data into valuable service insights, ensuring comprehensive service quality monitoring and management.

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