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The comprehensive answer to complex CSPs' needs

Amdocs Helix Service Quality Management is a unified platform empowering network teams to monitor and detect service-level degradations impacting overall service quality. Its innovative tools drive a customer-centric approach, shifting the focus from product delivery and network performance to quality of consumption.

networking team working Helix Service Quality Management

Benefits

  • Service Operation Center (SOC) dashboard

    Enables SOC teams to monitor, prioritize and investigate fault, performance, and quality issues at the service level.

  • Monitor service impact

    Assesses impact of network-related data, such as network alarms, probe information, KQIs and threshold-crossing alarms (TCAs) on services and customers.

  • KPI/KQI generation

    Collects and processes service-oriented measurements in real time and monitors SLAs.

  • Enterprise customer portal

    Enables enterprise customers to view and monitor their individual service quality.

  • Service-centric approach

    Correlates network, TCA alarms and service topology; fully integrates with wider OSS/BSS ecosystem through flexible, open APIs; includes sophisticated service modelling & service resources catalog.

  • End-to-end service analytics

    Enables accurate and real-time root-cause analysis, SLA impact forecasting and QoS anomaly prediction through advanced machine-learning algorithms.

Resources

Datasheet: Amdocs Helix Service Quality Management (SQM)
  • PDF
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cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

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