Amdocs Helix Service Quality Management (SQM)
Convert raw data into valuable service insights for comprehensive service quality monitoring & management.
Amdocs Helix Service Quality Management (SQM)
The comprehensive answer to complex CSPs' needs
Amdocs Helix Service Quality Management is a unified platform empowering network teams to monitor and detect service-level degradations impacting overall service quality. Its innovative tools drive a customer-centric approach, shifting the focus from product delivery and network performance to quality of consumption.
Benefits
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Service Operation Center (SOC) dashboard
Enables SOC teams to monitor, prioritize and investigate fault, performance, and quality issues at the service level.
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Monitor service impact
Assesses impact of network-related data, such as network alarms, probe information, KQIs and threshold-crossing alarms (TCAs) on services and customers.
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KPI/KQI generation
Collects and processes service-oriented measurements in real time and monitors SLAs.
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Enterprise customer portal
Enables enterprise customers to view and monitor their individual service quality.
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Service-centric approach
Correlates network, TCA alarms and service topology; fully integrates with wider OSS/BSS ecosystem through flexible, open APIs; includes sophisticated service modelling & service resources catalog.
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End-to-end service analytics
Enables accurate and real-time root-cause analysis, SLA impact forecasting and QoS anomaly prediction through advanced machine-learning algorithms.