How does Amdocs Commerce optimize every telecom sales opportunity?

CSPs need a telecom-specific commerce solution. Amdocs Commerce delivers exactly that – modernizing sales, streamlining order management, and unifying channels, customer types, and order lifecycles for seamless journeys.
AI, GenAI, and agentic capabilities enable personalized interactions, context-aware recommendations, and proactive guidance, enhancing customer engagement and conversions.
With cloud-native architecture, low-code/no-code tools, and TM Forum-compliant APIs, Amdocs Commerce integrates seamlessly while managing telecom complexities. It accelerates time-to-market, supports flexible pricing, and powers innovative bundles, driving growth and differentiation.

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Benefits

  • Why is purpose-built telecom commerce essential?

    CSP operations involve unique complexities that generic solutions can’t handle. Our solution streamlines these interdependencies with integrated Order Management, managing eligibility, configurations, and customer hierarchies for accurate fulfillment across all segments.

  • How can you unify commerce across all channels?

    Unified commerce consolidates all engagement channels, customer segments, and business lines into a single platform. Our solution delivers consistent pricing, promotions, and configurations while enabling seamless start-anywhere, finish-anywhere experiences for every customer interaction.

  • What makes AI-driven customer journeys more effective?

    AI-driven journeys leverage embedded AI, GenAI, and integrated copilots to provide real-time, contextual recommendations and proactive guidance. Our technology tailors every interaction to specific customer needs, increasing engagement, satisfaction, and conversion rates.

  • How can you accelerate time-to-market?

    Acceleration enables launching new offers, bundles, and pricing strategies in record time with configuration-driven tools, reusable templates, and low-code/no-code functionality. Our platform minimizes IT dependency while reducing operational costs.

  • Why is scalability critical for telecom commerce?

    Scalability enables handling complex interactions like upgrades, replacements, amendments, and cancellations across all customer types and sizes. Our platform ensures consistent agreement alignment and delivers reliable solutions at every touchpoint.

  • What makes a commerce platform future-ready?

    Future-ready platforms feature cloud-native, API-first architecture that provides scalability and flexibility. Our foundation adapts to industry needs and seamlessly integrates with partners to deliver innovative bundles, meeting diverse customer demands and enabling future growth.

Amdocs Commerce

Supercharge telecom sales by eliminating complexities, streamline the entire sales cycle, and optimize every touchpoint of the customer journey. - Explore Amdocs Commerce

Supercharge telecom sales by eliminating complexities, streamline the entire sales cycle, and optimize every touchpoint of the customer journey. - Explore Amdocs Commerce

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Get in touch to take the next step with Amdocs

Find out more about how Amdocs can help your business